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Doctors Foot Labs

Doctors Foot Labs

www.doctorsfootlabs.com
What is your customer experience with Doctors Foot Labs?

Doctors Foot Labs Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Doctors Foot Labs has a 4.1 star rating based on 4 customer reviews; rating distribution shows 75% positive and 25% unfavorable, and consumers are mostly satisfied.

Key Takeaways for Future Customers

  • Check Doctors Foot Labs reviews for service experiences before ordering custom orthotics.
  • Expect medium price level and options for warranty or replacement on some products.
  • Contact customer service promptly to confirm orders and shipping timelines.

Negative Feedback / Risk Areas

  • Recurring customer complaints about billing and refunds and unreturned calls.
  • Reports of delayed or missing orders and poor response handling for disputes.
  • Some reviewers describe unfulfilled promises on guarantees and warranty follow-up.

Positive Feedback

Many reviewers praise product quality, effective custom orthotics, good selection, and attentive customer service when replacements or warranty support are provided.

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Richard B Mwn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Praise company for warranty

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My orthotics broke and I called them. They replaced at no charge, I am a very happy customer

Pros:
  • Great warranty
  • Good pricung
  • Great selection

User's recommendation: Great prodyct

View full review
Trinady Uum

Need to confirm order with Dr. Sorth

American Express will be called to cancel this order unless I speak to someone.

Dave Alley

Middlebury, CT

View full review
Sebastian C Oko

DO NOT BUY FROM THEM. THEY WILL STEAL YOUR MONEY AND GIVE YOU NOTHING.

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AI Highlights
  • - Ordered tier 5 carbon fiber orthotics on Nov 30 2018 for two at $249.
  • - The order was back ordered; weeks passed, no calls.
  • - A credit card dispute was filed.

I placed an order through Dr. Goldston on November 30th, 2018 for a tier 5 carbon fiber custom orthotic for a special price of $249 if I order two pairs of orthotics.

I ordered one for my mother and I for the special price but a few weeks of waiting, I called them (Doctors Orthotics) and they said the order was back ordered. I called again in January asking for when I will receive my order and Ron said I will receive it the following week.

After two months of waiting and calling them three times a week, they are not returning my calls. I called my credit card company to file a dispute on that order since I never received my order on hoping that I will maybe get a refund for my order.

Loss:
$498
Cons:
  • Lied about when i will receive my order
  • I never received my order
  • Never returned my calls about my order

Preferred solution: Full refund

View full review
Anonymous

Sent my money & he disappeared

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AI Highlights
  • - Spoke with Ron Goldston several times before paying $249 by card.
  • - Impression kit sent back; no follow-up, voicemail, calls, texts, or emails.

Spoke with Ron Goldston numerous times prior to giving him $249 (thankfully via credit card). Got the impression kit, took my foot impressions and sent it back.

Never heard another word. No voice mail on his cell any longer. No returned called from 800 # after leaving messages. No returned texts or returned emails from those posted on website.

Poof!

Gone! Got credit from my CC company.

View full review
Anonymous
map-marker Jacksonville, Florida

Hes a crook has burnt a lot of customers

AI Highlights
  • - He won't pay customers back.
  • - He says he guarantees on the order slip.
  • - He owes me $260 and won't pay; customers are upset.

He wont pay customers back

Says he guarantees on order slip

He dont guarantee or pay back

I worked for him he owes me 260.00 on my pay and wont pay me

Dont buy grom him a lot of customers are upset at him

View full review
Tunisia Szf

Great Product & Customer Service

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AI Highlights
  • - I have always had a positive experience and am a return customer.
  • - I am waiting for a new pair of custom orthotics to arrive.

I have always had a Positive experience and am a return customer. Currently I am waiting for a new pair of custom Orthotics to arrive and will update my review if necessary. I Expect Them to Arrive shortly.

View full review
Anonymous

Great Custom Orthotics

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AI Highlights
  • - Bought custom running orthotics at the LA Marathon Expo, found them online, ordered ultra lite RX on sale, and the first pair healed knee pain.

Bought custom running orthotics at LA MARATHON 5 years ago at Health and Fitness Expo. Best money I have ever spent on my health.

I found them again online and just ordered their new ultra lite RX running orthitics on sale. The first pair healed my running knee issues and I am looking forward to continue running without pain.

Thank you. A very satisfied "old" customer!

View full review
Neita Uqg

BEST ORTHOTICS I HAVE EVER BOUGHT! Right price and courteous service!

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AI Highlights
  • - Wears custom orthotics 15+ years and found this company online.
  • - Two carbon fiber orthotics; pain eased in two weeks; more pairs for hunting/hiking.

I have worn custom orthotics for over 15 years. I found this company online and i could not be happier.

I have a heel spur and plantar fascitis and was told by my Podiatrist the i need surgery. The pain was unbearable and my first step in the morning was so painful. I did not want the surgery as I read the horror stories of one year rehab and post op care. I am so happy i found the guys!

I have two pairs of their carbon fiber orthotics and they are so sturdy...With two weeks after receiving THE PAIN WAS GOING AWAY TO MY AMAZEMENT! Thank you so much...I called the Doctor and ordered two more pairs for my hunting and hiking orthotics.

BEST MONEY I HAVE EVER SPENT..I tell everyone about how good these orthotics are...Better than from my podiatrist 5 years ago that were so hard and rigid. Thank you again for such a great product

Pros:
  • Product and great customer service
View full review
Joye C

Will not refund my money although it was promised two times!

AI Highlights
  • - Ordered shoes with custom orthotics; tennis-orthotics were wrong, lacked a neuroma pad, returned at my expense; credit promised but not issued.

I ordered a pair of expensive shoes with custom orthotics as well as a pair of orthotics for my tennis shoes. The shoes with the orthotics were great, but the orthotics for my tennis shoes were a joke - not even made for my foot, so I sent them back.

They were redone (but I had to pay the postage), but they did not have a neuroma pad, so I sent those back - again at my expense!

He told me he would credit my credit card, but did not. I called again and he said it had been to long to put it back on my credit card, but he would send me a check - it has been months and he has not nor will be return my calls....he has the orthotics back in his possession, so he knows I am not using them - what a rip-off!

View full review
1 comment
Guest

Hes a criok i have calked for him Wont pay me for 32hours He owes me wont call me wont talk to me He is trying to rip me off He owes aot of people money Dont buy crom him

ron.dickerson

Just want to say "Great Service"

AI Highlights
  • - Great service from Doctors Foot Labs.
  • - Easy online order; doctor called next day.
  • - Two weeks later orthotics arrived and back pain is gone.

Just want to say "Great Service". I am very happy with the service I received from Doctors Foot Labs.

It was easy for me to place an order online for the orthotics. I got a call from the doctor next day, and a few days later I received a Foot Impression Kit. I returned the kit back and two weeks later I received my orthotics.

Doctors Foot Labs took care of me promptly and now I am very happy with the orthotics and I no longer have the back pain I used to have. I am going to purchase another pair for hiking.

Loss:
$199
View full review
1 comment
Guest

Good thing you were happy with your orthotics because you were going to pay for them no matter what! He asked me to send mine back twice at my expense and he has not returned my money although he told me he would. He has an F with the San Diego BBB!

mhaas

2 Great Pairs of Orthotics

AI Highlights
  • - Old orthotics didn't help; Dr. Goldston imprinted my feet and made two orthotics; running pair relieved pain; biking pair improved performance.

I had an old pair of orthotics that weren't helping my sore arches. I saw Dr.

Saul Goldston at a runners expo. He took an impression of my feet, of which he then made two fantastic pairs of orthotics. The first pair was for running. Guess what!

They removed the pain in my arches within a week of wearing them. I'm using the second pair are in my biking shoes, and my performance on the bike, has improved greatly.

My physical therapist also checked the fit, and said they were very well made, and that the price I paid was fantastic for such high quality orthotics. I just ordered more pairs for additional running shoes.

View full review
3 comments
Guest

Best orthotics I have ever bought. So lightweight and comfortable.

Their ability to capture my foot needs is incredible. By far so easy to get used to. Took only two days for me to realize my feet felt ‘brand new’. Absolutely am their happiest customer.

Great product and a fair price. Thank you for a great product.

Guest

I have gotten some great orthotics from Dr Saul.. at the EXPO's..

i have also sent many of my clients to get fitted for orthotics, for their shoes... price is also great!!!

Thank you!! the runner!

Guest

Just stay happy with what you got because if you're not, you will be out the $$......he has an F rating with the BBB for a good reason!

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maryjojohnson

I love my orthotics

AI Highlights
  • - Pain from high heels led me to see Dr. Goldston for orthotics.
  • - After a month they relieve my pain and I no longer soak my feet.

I love my orthotics. My problem is that I wear high heel shoes for work and my feet kill me every day. I've got to take time each day and sit and soak my feet. It's a pain (excuse my pun).

One of my co-workers mentioned orthotics. So I decided to think about going to a doctor to see if I could relieve the problem.

I decided to do some research on the Internet and came across Doctors Foot Labs and Dr. Goldston.

After reading over his website, I decided to call him and speak to him about the pain I was having.

He recommended custom high heel orthotics so I purchased them. It's now a month later and they feel wonderful. I don't have the pain I did before and don't have to spend the time soaking my feet each night after work.

I recommend him highly. In fact, when I get some extra money, I am going to purchase another pair just my other dress shoes.

Loss:
$199
View full review
1 comment
Guest

What a bunch of hype! He has an F rating with the BBB - check it out!

markcarver

I am a happy runner with Doctors Foot Labs

AI Highlights
  • - Met Dr. Goldston at Rock & Roll Marathon.
  • - He diagnosed Morton's Neuroma and prescribed orthotics for running and walking using computer imagery.

I met Saul Goldston at the Rock & Roll Marathon. I had found out that I had Mortons Neuroma after seeing several Podiatrists and told him this.

He fit me with the latest technology and computer imagery.

Because of specific problems with my feet, he recommended a pair of orthotics for running and another for walking.

Well now my feet don't hurt any longer and my running time has increased by several minutes per mile, so needless to say I am a happy runner because of Dr Goldston and Doctors Foot Labs. I am so glad I stopped by his booth.

View full review
1 comment
Guest

Never buy anything like this online before you check with the local Better Business Bureau rating for the business you are dealing with - this company has an F!!

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Anonymous
map-marker Dallas, Texas

Running Orthotics

AI Highlights
  • - I am flat-footed; I've used orthotics for 20 years.
  • - Uses Doctors Foot Labs with Dr. Saul Goldston;3–4 pairs bought; home styrofoam mold, fast delivery.

I am flat footed and have run marathons for the last 10 years, and have worn orthotics for close to 20 years. The best and only place I get my orthotics is from Doctors Foot Labs with Dr.

Saul Goldston. I have purchased 3-4 pairs through the years and have never been disappointed. Their service is exceptional as I don't even have to leave my home.

I simply step into a styrofoam mold and mail it back to them and a custom made orthotic is received in only a couple weeks. Their product is a fraction of the cost of going to a foot doctor (been there, done that) Their website is www.Doctorsfootlabs.com

View full review
1 comment
Guest

Check with the BBB in San Diego before you buy anything from this company - they have earned their F rating!

automan B

Dr Saul Goldston is outstanding!

AI Highlights
  • - Found relief from foot pain with Doctor's Foot Labs orthotics.
  • - Now has inserts in three different sets of shoes; family members also have sets.

I have had feet pain for years, especially since I added a few pounds. I looked into orthotics, and came across Doctor's Foot Labs.

I am SOOOOO glad I did. I ordered a set of inserts, and fell in love with them! I now have a set in 3 different sets of shoes. My business partner has 3 sets himself.

My brother and my wife both have sets. My brother has a defect in one of his feet. He would never believe that orthotics could help him.

I bought him a set for a gift, he loves them. I highly recommend calling them to solve your foot pain.

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3 comments
Guest

This company has an F rating with the BBB - don't order anything from them!!!

Guest

Dr Goldston's orthotics are great! I work as a Federal Firefighter in Hawaii and am on my feet sometimes all day.

His orthotics have taken the aching away from long periods of being on my feet. I also use them in my turn out boots and in my running shoes. I just ordered 2 more so that I can start with fresh ones for my new boots I just ordered! The running shoe versions are just great as well!

Great follow up which i really appreciate even though I don't order every time he catches up with me! Thanks!

Guest
reply icon Replying to comment of Guest-233845

Pros: thin, light great material used and well done, good customer service and prompt response

Cons: none.

I ordered a pair of orthotics from Dr. Goldston (Doctors Orthotics) because I was going to participate in a race in San Francisco( from the bay to the Ocean) on Sunday the 19th, I received them 4 days before the race I wear them almost every day. The materials used by Doctors Orthotics is great the carbon fiber TL -2100 is strong and really provide support for your arch , the top cover is a great material that provide shock absorbing , the bottom cover is strong and provide protection to the orthotics it also has a rough surface that will grab the interior of the shoes so the orthotics stay in place and it won’t move , however I found that Dr. Goldston focus on making sure that the orthotics are thin and light more than he focus on the fact that those orthotics meant to provide support and shock absorbing . and to be honest they are thin , light that you can have two of them on top of each other in a dress shoes without any problem, both of my orthotics need to be raised the arch support for 1/8 “ . The good news is I emailed Dr. Goldston and he agreed to raise them for me which something worth mentioning in this review. Because many of the manufacturers I dealt with before: won’t even answer your emails or you phone calls once you place your order.

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Anonymous
map-marker Dallas, Texas

Has made twice for me the best orthotics, 2002 and 2010

AI Highlights
  • - Dr. Goldston provided orthotics that fit.
  • - They improved running and reduced pain.
  • - Adjustments matched feet, hip, and back.

Doctor's foot laboratories, Dr. Saul Goldston, is truly a foot specialist. I am a marathon runner, running the Boston 4 times in my late 50's, and now still running in my late 60's. I contribute his orthotics to helping make this possible, also to all the many other daily moving activities. I put the new pair that I received recently in my

running shoes; They fit perfectly, then I went out and ran 8 miles, 9 minute pace. Normally, you break them in gradually, However, he made the accurate adjustments according to the foot mold, for my feet, hip, and back.

I had no pain and felt like I was running on a cloud in Arizona heat. They were flexible, but had the support I needed to maintain proper form.

The first pair were worn years into shreads, and I was still wearing them this summer, doing Zumba in the sand on Lake Michigan beach. I have had five or six other pairs from foot doctors, with no success.

I highly recommend Dr.Saul Goldston for orthotics. He stands for quality, honesty, and sincerity. Thank you Dr. Goldston!

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