I ordered a pair of expensive shoes with custom orthotics as well as a pair of orthotics for my tennis shoes. The shoes with the orthotics were great, but the orthotics for my tennis shoes were a joke - not even made for my foot, so I sent them back.
They were redone (but I had to pay the postage), but they did not have a neuroma pad, so I sent those back - again at my expense!
He told me he would credit my credit card, but did not. I called again and he said it had been to long to put it back on my credit card, but he would send me a check - it has been months and he has not nor will be return my calls....he has the orthotics back in his possession, so he knows I am not using them - what a rip-off!